FAQ & Customer Care
Yes, you may wash your bag if you have a gentle or hand-wash setting on your machine.
We recommend a 'cold wash'.
Rinse thoroughly, drip dry and ensure item is completely dry before use.
DO NOT dry-clean, tumble dry or iron.
Our bags will give the contents plenty of protection from water.
Not only is neoprene a waterproof material, but the YKK zippers and lining that we use are also completely water resistant.
If you are caught in the rain, or find yourself in the splash zone of your local aqaurium the exterior of our bags will keep your contents dry. Make sure the zipper is pulled tight and properly secured though!
Please note that no bag that has sewn seams is completely waterproof since water can and will seep in through the seams.
So please avoid submerging your bags in a pool of water.
FREE SHIPPING AUSTRALIA WIDE
**We do NOT ship to PO box's**
Australia wide shipping (2-3 days): $9.95
International shipping (can take 7-21 days): $20
Please note for International customers:
Items might attract duties/taxes according to the regulations in your country.
Duties, taxes and fees are the responsibility of the addressee and are out of the sender and delivery agents' hands.
We accept all major credit cards using Shopify Payments.
Purchase with PayPal or credit card with 'checkout by PayPal.'
(you do NOT need a PayPal account.)
Amex is accepted using PayPal.
Shop Now. Take Now. Pay it in 4. Simply select Afterpay at checkout.
How does Afterpay work?
You can buy what you want now and pay every fortnight over 4 equal instalments. Your order gets shipped ASAP like a standard purchase and there's no interest or delays to stress you out.
All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order 6 weeks later. For any order thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase
Due to the postage process, your bags may arrive slightly out of shape. To remove the creases - hang it up overnight on a handle or coat-hanger, or speed up the process with a bit of steam.
Do NOT iron.
Neoprene is a soft and flexible material and the shape can be manipulated as you like. Please remember your bag has been flat-packed in its package for some time and the shape will soften up - you can also pop the bag in the washing machine machine and hang/lay it out to dry to play around with the shape.
If you are not satisfied with your purchase within 30 days of receiving, please email us explaining why and we'll happily arrange an exchange or refund.
*Your bag must not be used and tags must still be on to qualify for a refund*
*NO returns on sale items
OUR QUALITY GUARANTEE
Our team make sure all of our products are ethically made, using ethically and cruelty free sourced materials.
We refuse to sell products that do not meet our quality control standards.
Each bag is individually checked by our team to make sure it meets all of our quality standards.
We only sell our products on this online store and selected Australian stockists. If you find any other seller's of Waruda Lane products, these are conterfeits.